Insurance and Safety Commitment at Storage Custom House
Storage Custom House is committed to delivering a genuinely insured and safety focused removal and storage service. From the moment we collect your belongings to the point they are safely stored or delivered, every stage is supported by robust insurance, professional training, appropriate protective equipment, and a structured risk assessment process.
Insured Removal Services for Peace of Mind
When you choose Storage Custom House, you are selecting an insured removal company that understands the importance of protecting both your property and our team. Our insurance arrangements are in place to give you confidence that your move is carried out under clearly defined and professional levels of cover. We are happy to explain what is covered, any limits that may apply, and how our procedures are designed to minimise the chance of any issue arising in the first place.
By combining comprehensive insurance with a strong safety culture, we can handle residential moves, commercial relocations, and storage transfers in a way that is both efficient and fully risk aware.
Public Liability Insurance
Public liability insurance is a core part of how we operate. This cover is designed to protect you and members of the public in the unlikely event that damage to property or injury occurs in connection with our work.
Our teams regularly work in homes, offices, warehouses, and shared access areas such as stairwells, corridors, car parks, and loading bays. Public liability insurance ensures that if something unexpected happens during loading, unloading, or moving items through communal spaces, there is a professional and documented level of cover in place. This is particularly important when we are working around high value fixtures, shared building facilities, or third party premises.
Before every job, we confirm the nature of the work and the type of property we are attending so that our processes remain aligned with our public liability provisions. Our staff are trained to report any incident immediately so that it can be assessed and managed without delay.
Staff Training and Professional Standards
Our insurance policies are supported by comprehensive staff training. Well trained staff are essential to maintaining safety, reducing the risk of accidents, and ensuring that your possessions are handled correctly.
Every member of the Storage Custom House team receives structured induction training before working on live jobs. This training covers safe lifting and handling techniques, correct use of moving equipment such as trolleys and dollies, safe stacking and packing of goods, and how to navigate confined spaces, stairs, and narrow entrances without causing damage.
In addition to initial induction, we provide ongoing refresher training to keep skills sharp and ensure that any changes in best practice or regulations are incorporated into day to day work. Supervisors monitor performance on site, offering guidance and coaching so that standards remain consistently high.
Training also covers customer care, communication, and incident reporting. Staff learn how to identify and raise potential hazards, how to document any concerns, and how to support the risk assessment process for each job.
Personal Protective Equipment and Safe Working Practices
Personal protective equipment is a key element of our safety approach. Our teams are equipped with appropriate PPE for the type of work and environment they are operating in. This typically includes protective gloves, safety footwear, high visibility clothing where required, and additional items relevant to specific tasks or locations.
Correct use of PPE helps to prevent injuries from manual handling, dropped items, sharp edges, and heavy loads. It also makes our team more visible in busy areas such as car parks, loading bays, and shared access points, further reducing the risk of accidents.
PPE is inspected regularly and replaced when it becomes worn or damaged. Staff are trained in how to use and look after their equipment, as well as when to report any issues. Our supervisors check PPE compliance at the start of each job and during the work, ensuring that safe standards are maintained at all times.
Risk Assessment Before Every Move
Every move or storage job undertaken by Storage Custom House begins with a practical risk assessment. This process allows us to identify any potential hazards and put suitable control measures in place before work starts.
During the risk assessment, our team considers the layout of the property, access routes, stairs and lifts, parking arrangements, weather conditions, and any particular characteristics of the items being moved. Fragile goods, heavy or awkward items, and high value possessions are given special consideration so that handling and packing methods can be planned in advance.
We also take into account the presence of other people on site, including family members, employees, neighbours, or members of the public. Where necessary, we may implement measures such as designated walkways, restricted areas during loading, or timed access to reduce congestion and keep everyone safe.
The findings of our risk assessments are shared with the team on site, and the work plan is adjusted accordingly. If conditions change during the job, we review the risk assessment and update our approach so that the level of safety remains appropriate throughout.
Working Safely in Your Home or Business
Respect for your property and surroundings is central to our service. Our teams take care to protect floors, walls, and fixtures while moving items in and out, using appropriate techniques and protective materials where required. We aim to leave every property in the same condition as when we arrived, aside from the carefully managed removal or delivery of your belongings.
By combining reputable insurance, public liability cover, professional training, PPE, and detailed risk assessments, Storage Custom House provides an insured removal and storage service that prioritises safety at every stage. This integrated approach helps to protect your possessions, your property, and everyone involved in the move.
