Accessibility Statement for Storage Custom House
Storage Custom House is committed to providing an accessible and inclusive storage service for everyone in the Custom House area. We aim to make it easy for all customers, including disabled people, older people, and those using assistive technologies, to find information about our storage options and use our services with confidence.
Our Commitment to Accessibility
We are working towards full compliance with the Web Content Accessibility Guidelines version 2.1, at level AA. These guidelines explain how to make web content more accessible for people with a wide range of access needs, including visual, auditory, cognitive, and motor impairments. Meeting WCAG 2.1 AA also helps improve the experience for anyone using mobile devices or slower internet connections in the Custom House area.
Accessibility is an ongoing process. We regularly review our website and online booking features to identify issues and make improvements. Where we cannot immediately meet a requirement, we aim to offer an alternative way to get the information or service you need.
Using Our Website with Screen Readers
Our website is designed to work with modern screen readers and other assistive technologies. We aim to use clear headings, descriptive text, and meaningful labels to help you navigate our storage information for the Custom House area. Images that carry important information are given alternative text so that screen-reader users can understand the content.
We keep layout and design simple and consistent to reduce confusion and help screen-reader users move around the site more easily. We also aim to ensure that interactive elements such as forms and buttons are announced clearly by assistive technologies.
Keyboard Navigation
Our website is built so that you can move around using only a keyboard. This includes navigating menus, focusing on links and buttons, and completing forms related to storage options in Custom House. We aim to maintain a logical tab order, so that content is reached in a sensible sequence.
We work to ensure that keyboard focus is always visible on the page, making it easier to see which element is currently selected. Wherever possible, we avoid keyboard traps so that you can easily move forwards and backwards through the page content.
Text, Colour, and Layout
We aim to use high colour contrast between text and background to support users with low vision or colour vision deficiencies. Text is written in plain language wherever possible, with short sentences and clear headings so that information about storage in the Custom House area is easy to understand.
Our pages are designed to reflow on different screen sizes, helping users who zoom in or use smaller devices. We avoid using colour alone to convey meaning, and we work to ensure that important information is not reliant on images.
Known Limitations
While we aim to meet WCAG 2.1 AA, some aspects of our site or third-party tools may not yet fully meet these standards. We are actively reviewing these areas and will prioritise fixes that have the greatest impact on accessibility for customers in and around Custom House.
Requesting Information in an Accessible Format
If any information on our website about Storage Custom House is not accessible to you, or if you need details in a different format such as large print or simplified text, you can contact us using the contact options published on our main website or customer materials. Tell us what content you need and which format works best for you, and we will do our best to help.
Reporting Accessibility Issues
We welcome feedback about the accessibility of our website and services. If you find any problems that make it hard for you to use our site, or if you think we are not meeting accessibility requirements, please contact us using the contact information provided on our main website or booking documents and include the page or service you were trying to use.
Your feedback helps us prioritise improvements and make our storage services in Custom House more accessible for everyone.
Ongoing Improvements
Accessibility is a continuous commitment. We plan regular reviews and updates to our website and digital services, including user testing where possible, to support customers using assistive technologies in the Custom House area. As we introduce new features or content, we aim to design and test them with accessibility in mind from the start.
We appreciate your patience and support as we continue working to improve the accessibility of Storage Custom House for all users.




